This Shipping Policy applies to all orders placed through www.cameronfashion.com
Provider Information
Oesterle Planungsbüro der Haustechnik GmbH
Eichwiesstrasse 9
8630 Rüti ZH
Switzerland
UID: CHE-108.231.851
CH-ID: CH-020-4001452-9
Shipping Countries
We currently deliver exclusively within Australia.
Shipping Costs
We offer free shipping on all orders within Australia.
There are no hidden shipping fees or additional shipping charges.
Any applicable shipping information is clearly displayed during the checkout process before your order is completed.
Delivery Times
Orders are generally delivered within 6–9 business days.
The estimated delivery timeframe consists of:
Order processing: 1–2 business days
Shipping and delivery: 5–7 business days
Total estimated delivery time: 6–9 business days
Please note that delivery times are estimates and may occasionally vary due to circumstances beyond our control.
Important Information
Processing time: 1–2 business days
Shipping and delivery time: 5–7 business days
Total estimated delivery time: 6–9 business days
Shipping costs: Free shipping within Australia.
Orders received before the daily order cutoff will generally begin processing on the same business day.
Orders are processed within 1–2 business days after receipt of payment.
Delivery Details
Once your order has been processed, it will be handed over to the appropriate shipping carrier for delivery.
The shipping and delivery period is estimated at 5–7 business days following the 1–2 business-day processing period.
This means the total estimated delivery time is 6–9 business days from the time your order is placed and payment is received.
Please note that these timeframes are estimates and are not guaranteed.
Delivery may occasionally take longer due to circumstances beyond our control.
Shipping Process
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.
You can use the tracking number to monitor the status and progress of your shipment.
Delayed Orders
We strive to deliver all orders within the estimated 6–9 business-day timeframe.
However, delays may occasionally occur due to circumstances beyond our control, including:
Weather conditions
Public holidays
Carrier delays
Supply issues
Transportation disruptions
Other unforeseen circumstances
If your order has not arrived within 3 business days after the maximum estimated delivery timeframe,
please contact our customer service team so that we can investigate the status of your shipment.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact our customer service team as soon as possible,
Please provide:
Your order number
A photo of the damaged or incorrect item
A brief description of the issue
After reviewing the case, we will determine the appropriate solution and arrange an exchange or replacement if necessary.
Order Cancellation
You may request cancellation of your order as long as it has not yet been processed or shipped.
Please contact our customer service team as soon as possible after placing your order.
We will review your request and, where possible, arrange the cancellation before processing or dispatch.
Once an order has been processed or shipped, cancellation may no longer be possible.
Order Processing
Orders are generally processed within 1–2 business days after receipt of payment.
After processing, your order will be dispatched and enter the 5–7 business-day shipping and delivery period.
The total estimated delivery time is 6–9 business days.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Delivery Delays
In exceptional circumstances, delivery may take longer than the estimated 6–9 business-day timeframe due to factors such as force majeure,
supply bottlenecks, carrier disruptions, severe weather conditions, public holidays, transportation delays, or other unforeseen circumstances.
If a significant delay affects your order, we will inform you by email where possible.
Transport Damage
If your order arrives damaged or has been incorrectly delivered, please contact our customer service team as soon as possible.
Please provide your order number, a photo of the issue, and a brief description of the damage or incorrect delivery.
After reviewing the case, we will arrange an exchange or replacement if necessary.
Returns and Shipping Costs
Returns are accepted within 30 days of receipt, subject to the conditions stated in our Returns & Exchanges Policy.
Returned items must be:
Unworn and unused
Returned with all original tags attached
Returned in their original packaging
Return shipping costs are the responsibility of the customer.
No restocking fees will be charged.
For complete information regarding returns, refunds, exchanges, and store vouchers, please refer to our Returns & Exchanges Policy.
Refunds
Once we have received and inspected your return, we will process your refund within 7 days using the original payment method used for the purchase.
A refund will only be issued if the returned items meet the requirements outlined in our Returns & Exchanges Policy, including being unused, unworn, with all original tags attached, and in their original packaging.
Once the refund has been processed, it may take a few additional business days for the funds to appear in your account, depending on your payment provider or bank.
If you have any questions regarding your return or refund status, our customer support team will be happy to assist you.
Contact for Shipping Questions
If you have any questions regarding shipping, delivery, or your order, please contact our customer service team.
We are happy to assist you with any questions regarding your order or delivery.
