Refund policy

Returns

Items purchased at the regular price may be returned within 5 days of delivery.

To be eligible for a return, your jewelry must:

  • Be unworn and unused.
  • Be in its original condition.
  • Be returned with all original packaging, tags, and accessories.
  • Be free from signs of wear, damage, or alterations.

Unfortunately, return requests submitted more than 5 days after the delivery date cannot be accepted.

Return shipping costs are the responsibility of the customer.

Please always contact our customer service before sending a return so we can provide you with the correct return instructions.

Exchanges

Would you prefer a different style or have you changed your mind?

We offer exchanges in the form of Luxora Store Credit, which can be used to choose another piece of jewelry from our collection.

To qualify:

  • Contact us within 5 days of receiving your order.
  • The item must be unworn, unused, and in its original packaging.
  • After inspection, you will receive Luxora Store Credit equal to the value of the returned item.

Your Store Credit never expires and can be used on all products in our online store.

Refunds

Once your returned jewelry has been received and inspected, your refund will be processed within 30 business days using your original payment method.

Please note:

  • Refunds are only issued for items that meet the return requirements.
  • Depending on your bank or payment provider, it may take several additional business days for the refund to appear in your account.

Damaged or Incorrectly Delivered Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us process your request as quickly as possible, please include:

  • Your order number.
  • Clear photos of the item.
  • Photos of the packaging (if applicable).

After verification, we will provide either:

  • A replacement item at no additional cost, or
  • A full refund.

Order Cancellation

Orders can only be canceled if they have not yet been processed or shipped.

If you wish to cancel your order, please contact us as soon as possible.

Once an order has been shipped, it can no longer be canceled, and our standard return policy will apply.

Note: The policy refers to "Luxora Store Credit", which appears to be another brand name. If this policy is intended for Cameron Fashion, that reference should be updated to avoid confusing customers.